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The classic guide to bringing out the best in people at their worst—updated with even more can't-standable people!
Dealing with People You Can't Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades.
Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated
..."You'll not only break the ice, you'll melt it away with your new skills." — Larry King
"The lost art of verbal communication may be revitalized by Leil Lowndes." — Harvey McKay, author of "How to Swim with the Sharks Without Being Eaten Alive"
What is that magic quality makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!) In business, they
...20) Crucial confrontations: tools for resolving broken promises, violated expectations, and bad behavior
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